F.A.Qs
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What types of e-bikes does EcoProBikes offer?
We've got a great variety, including city cruisers, mountain conquerors, and compact foldables. There's something for everyone!
How fast can your e-bikes go?
Our bikes offer a thrilling ride, with top speeds between 25 km/h and 45 km/h, perfect for both leisurely strolls and adventurous outings.
Are your e-bikes suitable for daily commutes?
Absolutely! Our bikes are designed for a smooth and efficient daily commute, blending speed, safety, and comfort.
What's the battery life like on your e-bikes?
Depending on the model, you can enjoy rides from 60 to 100 km on a single charge. It's all about longevity and fun!
Can I use my e-bikes on rough terrains?
Yes! Our off-road models are tough and ready for adventure, equipped with durable tires and robust frames.
How do I pay for my e-bike?
Choose what's best for you - Credit Card, Google Pay, or PayPal. All are secure and easy to use.
What should I do if my credit card payment is declined?
No worries! Try another card, or switch to Google Pay or PayPal. We've got options for you.
Is there a way to spread out my payment?
Yes, with Klarna's interest-free credit, you can manage your budget easily while enjoying your new ride.
Can I return my e-bike if needed?
Of course! You have 14 days from the day you get your bike to decide if it's right for you.
How are refunds processed?
If you need a refund, we'll handle it using the same method you used to pay. It's simple and straightforward.
How do you handle shipping?
Once you place your order, we'll check the stock, confirm, and then charge your card before shipping. It's all done efficiently to get your bike to you ASAP.
Will I get tracking info for my order?
Yes, you'll get an email with all the details to track your order's journey to your doorstep.
What if my bike arrives damaged?
If there's any damage, just refuse the delivery and let us know with some photos. We'll sort it out immediately.
Can I cancel my order if I change my mind?
You have a 48-hour window to cancel your order with no extra fees. We understand that plans can change
How can I reach out if I have more questions?
Our team at support@ecoprobikes.com is always here to help. Feel free to drop us a message anytime!