Returns & Refunds

Returns & Refunds Policy

At Ecoprobikes, we are dedicated to ensuring your complete satisfaction with our products and your shopping experience. Please review our returns and refunds policy outlined below.

Returns:

• We offer a 14-day return policy, commencing from the date you physically receive your product.
• If you wish to return an eligible item within this timeframe, please contact us at support@ecoprobikes.com with the following information:
  • Your Name
  • Order Reference Number
  • Your Address
  • Email Address
  • Contact Number
  • Date of Purchase
  • Date of Delivery
• Please note that Ecoprobikes will cover the cost of the return courier for eligible items.

Cancellation Window:

• You may cancel your order within 48 hours of placement without incurring any additional fees.

Dispatched Orders:

• If your order has been dispatched and you wish to return the item, please note that you (the buyer) will be responsible for any return shipping costs.

Refund Method:

• Any approved refunds will be processed using the same payment method used for the original purchase.

If you have any questions or need assistance with your order, please don't hesitate to contact us at support@ecoprobikes.com. We value your business and look forward to serving you in the future.