Experience the joy of riding with an elegant electric bike that adds an extra punch to every pedal stroke. Designed for city streets, town pathways, and open roads, this electric bike offers a delightful blend of style, comfort, and power.
Thank you for choosing Ecoprobikes. Here's a comprehensive guide to our order confirmation, processing, and delivery procedures to ensure a smooth and satisfying experience:
Order Confirmation and Pre-Authorization
- Initial Pre-Authorization: When you place an order, we will pre-authorize your payment card. This is a standard procedure to confirm fund availability. Rest assured, no actual charges will be applied at this stage.
- Verification of Stock: Our team will promptly verify the availability of your selected item(s). If any item is on backorder or delayed, we will immediately void the pre-authorization and notify you of the delay.
Payment Processing and Dispatch
- Finalizing Payment: Upon order confirmation, we will process the payment. Your card will be charged, and your order will be prepared for shipment.
- Preparation and Dispatch Timeline: The preparation of your order takes 1-3 working days, followed by a transit time of 2-4 business days.
Tracking and Delivery
- Tracking Information: You will receive an email with tracking details within 24 hours of your order being dispatched. This enables you to monitor the delivery progress.
- Follow-Up: In case you do not receive tracking information within 6 working days, please contact us at support@ecoprobikes.com. Our customer support team will be happy to assist you.
Handling Damages
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Inspection on Arrival: We advise you to inspect your delivery upon arrival. In the unfortunate event of receiving damaged items, please take the following steps:
- Refuse Delivery: Do not accept delivery of damaged items.
- Report Immediately: Send us clear photos of the damage to support@ecoprobikes.com. This enables us to initiate an insurance claim and address the issue promptly.
For any further inquiries or assistance regarding your order, please feel free to reach out to our customer support team. We are here to ensure your satisfaction and a seamless shopping experience with Ecoprobikes.
Ecoprobikes Warranty Policy
At Ecoprobikes, we are committed to providing high-quality products sourced from various reputable manufacturers. We stand behind the durability and performance of the products we offer. This warranty policy outlines the coverage for our range of bicycles and scooters.
Bicycle Warranty
Our bicycles are carefully selected to ensure they meet our quality standards. This warranty policy outlines the coverage for bicycles sold by Ecoprobikes.
Warranty Period:
- Battery: 12 months
- Motor: 12 months
- Controller: 12 months
- Body frame: 12 months
- Other accessories: 3 months
Exclusions:
Please note that this warranty does not cover the following:
- Wearing Parts: This warranty does not cover wearing parts, including but not limited to brakes, tires, surface paint, trim strips, floor mats, and similar components. These are considered regular maintenance items and are subject to wear and tear during normal use.
- Damage Caused by Human Factors: Ecoprobikes does not guarantee damage caused by human factors, misuse, improper maintenance, accidents, unauthorized modifications, or any other actions or circumstances beyond normal intended use.
Scooter Warranty
Our scooters are sourced from trusted manufacturers to provide you with convenience and reliability. This warranty policy outlines the coverage for scooters sold by Ecoprobikes.
Warranty Period:
- Battery: 6 months
- Motor: 6 months
- Controller: 6 months
- Body frame: 12 months
Exclusions:
Please be aware that this warranty does not cover the following:
- Wearing Parts: This warranty does not cover wearing parts, including but not limited to brakes, tires, surface paint, trim strips, floor mats, and similar components. These items are considered regular maintenance items and are subject to wear and tear during normal use.
- Damage Caused by Human Factors: Ecoprobikes do not guarantee damage caused by human factors, misuse, improper maintenance, accidents, unauthorized modifications, or any other actions or circumstances beyond the normal intended use.
Submitting a Warranty Claim:
If you believe that your Ecoprobikes product is experiencing a covered issue within the specified warranty period, please follow these steps to initiate a warranty claim:
- Contact our Customer Service Team at returns@ecoprobikes.com to report the issue and provide proof of purchase.
- Our Customer Service Team will guide you through the warranty claim process, which may include providing photographs or other relevant information.
- Once your claim is approved, we will work with you to facilitate the repair or replacement of the affected components or product, as deemed necessary.
Important Notes:
- All warranty claims are subject to an evaluation by Ecoprobikes to determine if the issue is covered under this warranty policy.
- Any repairs or replacements conducted under warranty do not extend the original warranty period.
- The warranty is valid only for the original purchaser and is non-transferable.
- Ecoprobikes reserves the right to update or modify this warranty policy at any time.
We appreciate your trust in Ecoprobikes and the products we offer from various manufacturers. If you have any questions or concerns about this warranty policy, please do not hesitate to contact our Customer Service Team. Thank you for choosing Ecoprobikes!
Disclaimer: This warranty policy is provided as a general guideline and is subject to change. Please refer to the specific warranty terms and conditions provided with your Ecoprobikes product for the most accurate and up-to-date
FAFREES
Powerful 250W Brushless Motor
Compact yet robust, the 250W brushless motor with a maximum torque of 45N.M provides a maximum speed of 25KM/H and a peak output of up to 480W. The rear-hub motor operates quietly and responsively, making it suitable for urban terrains, including slopes.
FAFREES
Powerful 250W Brushless Motor
Compact yet robust, the 250W brushless motor with a maximum torque of 45N.M provides a maximum speed of 25KM/H and a peak output of up to 480W. The rear-hub motor operates quietly and responsively, making it suitable for urban terrains, including slopes.
FAFREES
Removable 14.5Ah Battery
The
elegant and removable 36V 14.5Ah battery, secured with a locking key, is easily detachable for charging at home. It ensures the battery's safety while riding and offers an impressive battery life, covering up to 110KM on a single charge in assisted mode.
FAFREES
Backlit LCD Display
Stay informed with the mid-mounted colour display, offering vital metrics such as speed, power, pedal-assist level, and more. It can sync with your phone to
connect with your bike and fellow riders and even features a concealed USB port to charge your phone.
FAFREES
Efficient Shock Absorber
The 27.5-inch front suspension fork with lockout adapts to various road conditions, providing 80mm of travel distance for conquering even
the roughest pavements. The Italian brand SR SELLE ROYAL Silicone Saddle ensures a comfortable ride.
FAFREES
High-Performance Wheels
Equipped with 27.5-inch*1.75 slim city tires featuring anti-slip, wear-resistant properties and a smooth cornering profile for enhanced on-road speed. Highly reflective strips improve visibility in low-light conditions.
FAFREES
Advanced Lighting and Brakes
The headlight with a K-Mark-compliant reflective sheet illuminates the road ahead
for a safe ride. Front and rear mechanical 160mm disc brakes, along with power-offer brake levers, ensure effective and rapid stopping when needed.
FAFREES
Ergonomic
The e-bike handlebar and seat tube can be adjusted according to different height needs. The e-bike is suitable for riders from 155 cm to 198cm tall.