Description:
The DUOTTS C29 is a robust and versatile electric bike designed for both urban commuting and off-road adventures. With its powerful 750W motor and Shimano 21-speed transmission, it offers exceptional speed and control on various terrains. The 29-inch tires ensure stability and traction, while the front shock absorption system provides a smooth and comfortable ride even on rough terrain. The 48V 15Ah battery provides a generous electric range of 50 km, making it suitable for long rides without frequent recharging. With a foldable design and a net weight of 26 kg, it is easy to transport and store. Equipped with a disc brake system, the DUOTTS C29 ensures reliable stopping power and safety. With a payload capacity of 150 kg, it accommodates riders of all sizes and gear loads. Overall, the DUOTTS C29 combines power, versatility, and convenience, making it an excellent choice for riders seeking high-performance electric bikes.
Model: DUOTTS C29
Tire Size: 29-inch
Max Speed: 50 km/h
Electric Range: 50 km
Battery Capacity: 48V 15Ah
Motor Power: 750W
Transmission: Shimano 21 speed
Net Weight: 26 kg
Payload: 150 kg
Fold Size: 1420230770mm
Brake System: Disc brake
Shock Absorber: Front shock absorption
Thank you for choosing Ecoprobikes. Here's a comprehensive guide to our order confirmation, processing, and delivery procedures to ensure a smooth and satisfying experience:
Order Confirmation and Pre-Authorization
- Initial Pre-Authorization: When you place an order, we will pre-authorize your payment card. This is a standard procedure to confirm fund availability. Rest assured, no actual charges will be applied at this stage.
- Verification of Stock: Our team will promptly verify the availability of your selected item(s). If any item is on backorder or delayed, we will immediately void the pre-authorization and notify you of the delay.
Payment Processing and Dispatch
- Finalizing Payment: Upon order confirmation, we will process the payment. Your card will be charged, and your order will be prepared for shipment.
- Preparation and Dispatch Timeline: The preparation of your order takes 1-3 working days, followed by a transit time of 2-4 business days.
Tracking and Delivery
- Tracking Information: You will receive an email with tracking details within 24 hours of your order being dispatched. This enables you to monitor the delivery progress.
- Follow-Up: In case you do not receive tracking information within 6 working days, please contact us at support@ecoprobikes.com. Our customer support team will be happy to assist you.
Handling Damages
-
Inspection on Arrival: We advise you to inspect your delivery upon arrival. In the unfortunate event of receiving damaged items, please take the following steps:
- Refuse Delivery: Do not accept delivery of damaged items.
- Report Immediately: Send us clear photos of the damage to support@ecoprobikes.com. This enables us to initiate an insurance claim and address the issue promptly.
For any further inquiries or assistance regarding your order, please feel free to reach out to our customer support team. We are here to ensure your satisfaction and a seamless shopping experience with Ecoprobikes.
Ecoprobikes Warranty Policy
At Ecoprobikes, we are committed to providing high-quality products sourced from various reputable manufacturers. We stand behind the durability and performance of the products we offer. This warranty policy outlines the coverage for our range of bicycles and scooters.
Bicycle Warranty
Our bicycles are carefully selected to ensure they meet our quality standards. This warranty policy outlines the coverage for bicycles sold by Ecoprobikes.
Warranty Period:
- Battery: 12 months
- Motor: 12 months
- Controller: 12 months
- Body frame: 12 months
- Other accessories: 3 months
Exclusions:
Please note that this warranty does not cover the following:
- Wearing Parts: This warranty does not cover wearing parts, including but not limited to brakes, tires, surface paint, trim strips, floor mats, and similar components. These are considered regular maintenance items and are subject to wear and tear during normal use.
- Damage Caused by Human Factors: Ecoprobikes does not guarantee damage caused by human factors, misuse, improper maintenance, accidents, unauthorized modifications, or any other actions or circumstances beyond normal intended use.
Scooter Warranty
Our scooters are sourced from trusted manufacturers to provide you with convenience and reliability. This warranty policy outlines the coverage for scooters sold by Ecoprobikes.
Warranty Period:
- Battery: 6 months
- Motor: 6 months
- Controller: 6 months
- Body frame: 12 months
Exclusions:
Please be aware that this warranty does not cover the following:
- Wearing Parts: This warranty does not cover wearing parts, including but not limited to brakes, tires, surface paint, trim strips, floor mats, and similar components. These items are considered regular maintenance items and are subject to wear and tear during normal use.
- Damage Caused by Human Factors: Ecoprobikes do not guarantee damage caused by human factors, misuse, improper maintenance, accidents, unauthorized modifications, or any other actions or circumstances beyond the normal intended use.
Submitting a Warranty Claim:
If you believe that your Ecoprobikes product is experiencing a covered issue within the specified warranty period, please follow these steps to initiate a warranty claim:
- Contact our Customer Service Team at returns@ecoprobikes.com to report the issue and provide proof of purchase.
- Our Customer Service Team will guide you through the warranty claim process, which may include providing photographs or other relevant information.
- Once your claim is approved, we will work with you to facilitate the repair or replacement of the affected components or product, as deemed necessary.
Important Notes:
- All warranty claims are subject to an evaluation by Ecoprobikes to determine if the issue is covered under this warranty policy.
- Any repairs or replacements conducted under warranty do not extend the original warranty period.
- The warranty is valid only for the original purchaser and is non-transferable.
- Ecoprobikes reserves the right to update or modify this warranty policy at any time.
We appreciate your trust in Ecoprobikes and the products we offer from various manufacturers. If you have any questions or concerns about this warranty policy, please do not hesitate to contact our Customer Service Team. Thank you for choosing Ecoprobikes!
Disclaimer: This warranty policy is provided as a general guideline and is subject to change. Please refer to the specific warranty terms and conditions provided with your Ecoprobikes product for the most accurate and up-to-date
DUOTTS
Configurations
DUOTTS
750W Powerful Brushless Motor
Unleash the power of the Duotts C29 commuter ebike, boasting a high-speed continuous 750W brushless geared hub motor that delivers an impressive 65 Nm of maximum torque. Conquer even the most demanding terrains with maximum power and unstoppable performance.
DUOTTS
Advanced 48V, 15A Lithium-ion Battery
Introducing the C29 Electric Bike, powered by a durable 15AH battery, providing long-lasting energy for urban adventures. With a range of 50-60km in pure electric mode and 80-100km in pedal-assist mode, it's perfect for commuting and leisure rides. Stylish, eco-friendly, and high-performance, the C29 Electric Bike redefines the experience of electric cycling.
DUOTTS
Fat Tyre Capability
Embark on a seamlessly smooth bike tour equipped with 26" CST pneumatic tires that ensures a smooth roll across diverse road surfaces, enhancing your cycling experience with stability and comfort.
DUOTTS
Advanced Front Suspension
Enhance your touring experience with upgraded suspension boasting a convenient lockout feature. Easily optimize efficiency on flat roads by locking it, then unlock it on bumpy paths for a plush and comfortable cycling adventure. Enjoy enhanced comfort throughout your rides, tailored to every terrain.
DUOTTS
Smart Display
Experience unparalleled empowerment on your rides with our crystal-clear dashboard, meticulously designed to capture every kilometer, battery range, and speed detail with precision. control every step of the way.
DUOTTS
Sturdy Rack
Stylish, eco-friendly, and high-performance, the C29 Electric Bike redefines the experience of electric cycling with its exceptional braking capabilities.
DUOTTS
21 -Speed Shinamo gear
The Duotts commuter ebike C29, featuring a SHIMANO 21-speed gear system, offers unparalleled versatility for navigating diverse terrains. Seamlessly switch between riding modes, from mountain trails to urban streets, ensuring effortless performance and precision on every journey.