Description
The DUOTTS S26 Electric Bike combines power, versatility, and modern technology, making it ideal for both urban commutes and off-road adventures. Equipped with dual 750W motors delivering a maximum torque of 65Nm*2, this e-bike ensures smooth and reliable performance on any terrain. Its high-capacity 48V 20AH Samsung battery provides an impressive range of up to 120 km in auxiliary mode, enabling long-distance rides with ease.
The S26 is designed for comfort and durability, featuring an all-aluminum alloy frame, Shimano 7-speed transmission, and advanced front and rear spring suspension. Its hydraulic braking system guarantees precise stopping power, while the 5-speed multifunction LCD display and Bluetooth-enabled DUOTTS APP allow for smart connectivity and ride customization. With CE certification, a robust weight capacity of 150 kg, and IPX4 waterproofing, the DUOTTS S26 is built to excel in both performance and reliability.
Specifications:
Frame: All-aluminum alloy
Motor: Dual 48V 750W motors
Torque: 65Nm*2
Battery: Samsung 48V 20AH
Battery Charger: 54.6V 3A (charging time: 6-8 hours)
Range: 40-60 km (pure electric mode), 100-120 km (auxiliary mode)
Speed: 25 km/h (regulated; higher speeds possible with manual pedaling)
Weight: 39.8 kg
Rider Heights: 170-200 cm
Weight Capacity: 150 kg
Tyres: 26 x 4.0-inch
Suspension: Front and rear spring shock absorbers
Display: 5-speed multifunction LCD display
Climbing Angle: Maximum 55°
Smart Features: Bluetooth connection via DUOTTS APP
Transmission: Shimano 7-speed system
Lights: Stainless steel front and rear lighting
Waterproof Rating: IPX4 (resistant to light rain and splashes)
Thank you for choosing Ecoprobikes. Here's a comprehensive guide to our order confirmation, processing, and delivery procedures to ensure a smooth and satisfying experience:
Order Confirmation and Pre-Authorization
- Initial Pre-Authorization: When you place an order, we will pre-authorize your payment card. This is a standard procedure to confirm fund availability. Rest assured, no actual charges will be applied at this stage.
- Verification of Stock: Our team will promptly verify the availability of your selected item(s). If any item is on backorder or delayed, we will immediately void the pre-authorization and notify you of the delay.
Payment Processing and Dispatch
- Finalizing Payment: Upon order confirmation, we will process the payment. Your card will be charged, and your order will be prepared for shipment.
- Preparation and Dispatch Timeline: The preparation of your order takes 1-3 working days, followed by a transit time of 2-4 business days.
Tracking and Delivery
- Tracking Information: You will receive an email with tracking details within 24 hours of your order being dispatched. This enables you to monitor the delivery progress.
- Follow-Up: In case you do not receive tracking information within 6 working days, please contact us at support@ecoprobikes.com. Our customer support team will be happy to assist you.
Handling Damages
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Inspection on Arrival: We advise you to inspect your delivery upon arrival. In the unfortunate event of receiving damaged items, please take the following steps:
- Refuse Delivery: Do not accept delivery of damaged items.
- Report Immediately: Send us clear photos of the damage to support@ecoprobikes.com. This enables us to initiate an insurance claim and address the issue promptly.
For any further inquiries or assistance regarding your order, please feel free to reach out to our customer support team. We are here to ensure your satisfaction and a seamless shopping experience with Ecoprobikes.
Ecoprobikes Warranty Policy
At Ecoprobikes, we are committed to providing high-quality products sourced from various reputable manufacturers. We stand behind the durability and performance of the products we offer. This warranty policy outlines the coverage for our range of bicycles and scooters.
Bicycle Warranty
Our bicycles are carefully selected to ensure they meet our quality standards. This warranty policy outlines the coverage for bicycles sold by Ecoprobikes.
Warranty Period:
- Battery: 12 months
- Motor: 12 months
- Controller: 12 months
- Body frame: 12 months
- Other accessories: 3 months
Exclusions:
Please note that this warranty does not cover the following:
- Wearing Parts: This warranty does not cover wearing parts, including but not limited to brakes, tires, surface paint, trim strips, floor mats, and similar components. These are considered regular maintenance items and are subject to wear and tear during normal use.
- Damage Caused by Human Factors: Ecoprobikes does not guarantee damage caused by human factors, misuse, improper maintenance, accidents, unauthorized modifications, or any other actions or circumstances beyond normal intended use.
Scooter Warranty
Our scooters are sourced from trusted manufacturers to provide you with convenience and reliability. This warranty policy outlines the coverage for scooters sold by Ecoprobikes.
Warranty Period:
- Battery: 6 months
- Motor: 6 months
- Controller: 6 months
- Body frame: 12 months
Exclusions:
Please be aware that this warranty does not cover the following:
- Wearing Parts: This warranty does not cover wearing parts, including but not limited to brakes, tires, surface paint, trim strips, floor mats, and similar components. These items are considered regular maintenance items and are subject to wear and tear during normal use.
- Damage Caused by Human Factors: Ecoprobikes do not guarantee damage caused by human factors, misuse, improper maintenance, accidents, unauthorized modifications, or any other actions or circumstances beyond the normal intended use.
Submitting a Warranty Claim:
If you believe that your Ecoprobikes product is experiencing a covered issue within the specified warranty period, please follow these steps to initiate a warranty claim:
- Contact our Customer Service Team at returns@ecoprobikes.com to report the issue and provide proof of purchase.
- Our Customer Service Team will guide you through the warranty claim process, which may include providing photographs or other relevant information.
- Once your claim is approved, we will work with you to facilitate the repair or replacement of the affected components or product, as deemed necessary.
Important Notes:
- All warranty claims are subject to an evaluation by Ecoprobikes to determine if the issue is covered under this warranty policy.
- Any repairs or replacements conducted under warranty do not extend the original warranty period.
- The warranty is valid only for the original purchaser and is non-transferable.
- Ecoprobikes reserves the right to update or modify this warranty policy at any time.
We appreciate your trust in Ecoprobikes and the products we offer from various manufacturers. If you have any questions or concerns about this warranty policy, please do not hesitate to contact our Customer Service Team. Thank you for choosing Ecoprobikes!
Disclaimer: This warranty policy is provided as a general guideline and is subject to change. Please refer to the specific warranty terms and conditions provided with your Ecoprobikes product for the most accurate and up-to-date
DUOTTS
Dual motors for enhanced power
The S26 features a 750W motor in both the front and rear, delivering a combined 1500W of power in dual-drive mode. This configuration enhances speed and performance. Additionally, riders can seamlessly switch between single and dual drive modes using a convenient button, allowing for adaptability across different terrains
DUOTTS
26*4.0-inch fat tires
The Duotts S26 Electric Bike boasts 26x4.0-inch fat tires that enhance off-road capability. Their generous width ensures improved buoyancy and stability, allowing safe riding even in powerful dual-drive mode.
DUOTTS
Advanced Front Suspension
The full suspension system, consisting of a front fork and rear shock absorber, is purpose-built for challenging cycling conditions. It guarantees smooth rides on rough terrains, improves bike control, and alleviates rider pressure. Whether you’re navigating city streets or tackling rocky trails, this system ensures confidence and comfort.
DUOTTS
Multi-functional rider control panel
The Duotts S26 Electric Bike empowers riders with an electric half-twist throttle, Shimano gearing, a mobile phone charging port, and a drive mode toggle button. Additionally, the high-definition display screen allows effortless monitoring of the vehicle’s status, enhancing safety, convenience, and enjoyment during your ride
DUOTTS
Hydraulic disc brakes
The hydraulic disc brakes with their substantial 180mm diameter rotor offer robust and dependable braking power. They’re a game-changer for safety and control, whether you’re navigating steep descents or making abrupt stops.
DUOTTS
Rear cargo rack
The S26’s rear cargo rack adds practicality, making it easier to carry essentials. Plus, the integrated tail light ensures visibility and safety during nighttime rides