DYU Stroll 1 Electric Bike – 250W Motor, 9Ah Lithium Battery, 100 km Max Range, Adjustable Seat Height

Ecoprobikes Warranty Policy

At Ecoprobikes, we are committed to providing high-quality products sourced from various reputable manufacturers. We stand behind the durability and performance of the products we offer. This warranty policy outlines the coverage for our range of bicycles and scooters.

Bicycle Warranty

Our bicycles are carefully selected to ensure they meet our quality standards. This warranty policy outlines the coverage for bicycles sold by Ecoprobikes.

Warranty Period:

1. Battery: 12 months
2. Motor: 12 months
3. Controller: 12 months
4. Body frame: 12 months
5. Other accessories: 3 months

Exclusions:

Please note that this warranty does not cover the following:

1. Wearing Parts: This warranty does not cover wearing parts, including but not limited to brakes, tires, surface paint, trim strips, floor mats, and similar components. These are considered regular maintenance items and are subject to wear and tear during normal use.
2. Damage Caused by Human Factors: Ecoprobikes does not guarantee damage caused by human factors, misuse, improper maintenance, accidents, unauthorized modifications, or any other actions or circumstances beyond normal intended use.

Scooter Warranty

Our scooters are sourced from trusted manufacturers to provide you with convenience and reliability. This warranty policy outlines the coverage for scooters sold by Ecoprobikes.

Warranty Period:

1. Battery: 6 months
2. Motor: 6 months
3. Controller: 6 months
4. Body frame: 12 months

Exclusions:

Please be aware that this warranty does not cover the following:

1. Wearing Parts: This warranty does not cover wearing parts, including but not limited to brakes, tires, surface paint, trim strips, floor mats, and similar components. These items are considered regular maintenance items and are subject to wear and tear during normal use.
2. Damage Caused by Human Factors: Ecoprobikes do not guarantee damage caused by human factors, misuse, improper maintenance, accidents, unauthorized modifications, or any other actions or circumstances beyond the normal intended use.

Submitting a Warranty Claim:

If you believe that your Ecoprobikes product is experiencing a covered issue within the specified warranty period, please follow these steps to initiate a warranty claim:

1. Contact our Customer Service Team at returns@ecoprobikes.com to report the issue and provide proof of purchase.
2. Our Customer Service Team will guide you through the warranty claim process, which may include providing photographs or other relevant information.
3. Once your claim is approved, we will work with you to facilitate the repair or replacement of the affected components or product, as deemed necessary.

Important Notes:

1. All warranty claims are subject to an evaluation by Ecoprobikes to determine if the issue is covered under this warranty policy.
2. Any repairs or replacements conducted under warranty do not extend the original warranty period.
3. The warranty is valid only for the original purchaser and is non-transferable.
4. Ecoprobikes reserves the right to update or modify this warranty policy at any time.

We appreciate your trust in Ecoprobikes and the products we offer from various manufacturers. If you have any questions or concerns about this warranty policy, please do not hesitate to contact our Customer Service Team. Thank you for choosing Ecoprobikes!

Disclaimer: This warranty policy is provided as a general guideline and is subject to change. Please refer to the specific warranty terms and conditions provided with your Ecoprobikes product for the most accurate and up-to-date