Description
This folding electric bike combines versatility and durability, featuring a 6061 aluminum alloy frame and a compact design that allows easy storage and transportation. With a range of 95-115 km in pedal-assist mode, this bike is ideal for long commutes or recreational rides. The folding parts, including the handlebar and frame, make it easy to transport and store. This bike can accommodate riders between 160-200 cm in height and has a weight capacity of up to 150 kg.
Specifications
- Range: 95-115 km (pedal-assist mode)
- Speed: Default 25 km/h
- Pedal Assist: 5 levels
- Suspension: Front Spring Fork
- Transmission: Shimano 7 Speed
- Tires: Chaoyang 20" x 4.0"
- Folding Parts: Handlebar, Frame
- Bike Weight: 34 kg
- Weight Capacity: 150 kg
- Rider Height: 160-200 cm
Thank you for choosing Ecoprobikes. Here's a comprehensive guide to our order confirmation, processing, and delivery procedures to ensure a smooth and satisfying experience:
Order Confirmation and Pre-Authorization
- Initial Pre-Authorization: When you place an order, we will pre-authorize your payment card. This is a standard procedure to confirm fund availability. Rest assured, no actual charges will be applied at this stage.
- Verification of Stock: Our team will promptly verify the availability of your selected item(s). If any item is on backorder or delayed, we will immediately void the pre-authorization and notify you of the delay.
Payment Processing and Dispatch
- Finalizing Payment: Upon order confirmation, we will process the payment. Your card will be charged, and your order will be prepared for shipment.
- Preparation and Dispatch Timeline: The preparation of your order takes 1-3 working days, followed by a transit time of 2-4 business days.
Tracking and Delivery
- Tracking Information: You will receive an email with tracking details within 24 hours of your order being dispatched. This enables you to monitor the delivery progress.
- Follow-Up: In case you do not receive tracking information within 6 working days, please contact us at support@ecoprobikes.com. Our customer support team will be happy to assist you.
Handling Damages
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Inspection on Arrival: We advise you to inspect your delivery upon arrival. In the unfortunate event of receiving damaged items, please take the following steps:
- Refuse Delivery: Do not accept delivery of damaged items.
- Report Immediately: Send us clear photos of the damage to support@ecoprobikes.com. This enables us to initiate an insurance claim and address the issue promptly.
For any further inquiries or assistance regarding your order, please feel free to reach out to our customer support team. We are here to ensure your satisfaction and a seamless shopping experience with Ecoprobikes.
Ecoprobikes Warranty Policy
At Ecoprobikes, we are committed to providing high-quality products sourced from various reputable manufacturers. We stand behind the durability and performance of the products we offer. This warranty policy outlines the coverage for our range of bicycles and scooters.
Bicycle Warranty
Our bicycles are carefully selected to ensure they meet our quality standards. This warranty policy outlines the coverage for bicycles sold by Ecoprobikes.
Warranty Period:
- Battery: 12 months
- Motor: 12 months
- Controller: 12 months
- Body frame: 12 months
- Other accessories: 3 months
Exclusions:
Please note that this warranty does not cover the following:
- Wearing Parts: This warranty does not cover wearing parts, including but not limited to brakes, tires, surface paint, trim strips, floor mats, and similar components. These are considered regular maintenance items and are subject to wear and tear during normal use.
- Damage Caused by Human Factors: Ecoprobikes does not guarantee damage caused by human factors, misuse, improper maintenance, accidents, unauthorized modifications, or any other actions or circumstances beyond normal intended use.
Scooter Warranty
Our scooters are sourced from trusted manufacturers to provide you with convenience and reliability. This warranty policy outlines the coverage for scooters sold by Ecoprobikes.
Warranty Period:
- Battery: 6 months
- Motor: 6 months
- Controller: 6 months
- Body frame: 12 months
Exclusions:
Please be aware that this warranty does not cover the following:
- Wearing Parts: This warranty does not cover wearing parts, including but not limited to brakes, tires, surface paint, trim strips, floor mats, and similar components. These items are considered regular maintenance items and are subject to wear and tear during normal use.
- Damage Caused by Human Factors: Ecoprobikes do not guarantee damage caused by human factors, misuse, improper maintenance, accidents, unauthorized modifications, or any other actions or circumstances beyond the normal intended use.
Submitting a Warranty Claim:
If you believe that your Ecoprobikes product is experiencing a covered issue within the specified warranty period, please follow these steps to initiate a warranty claim:
- Contact our Customer Service Team at returns@ecoprobikes.com to report the issue and provide proof of purchase.
- Our Customer Service Team will guide you through the warranty claim process, which may include providing photographs or other relevant information.
- Once your claim is approved, we will work with you to facilitate the repair or replacement of the affected components or product, as deemed necessary.
Important Notes:
- All warranty claims are subject to an evaluation by Ecoprobikes to determine if the issue is covered under this warranty policy.
- Any repairs or replacements conducted under warranty do not extend the original warranty period.
- The warranty is valid only for the original purchaser and is non-transferable.
- Ecoprobikes reserves the right to update or modify this warranty policy at any time.
We appreciate your trust in Ecoprobikes and the products we offer from various manufacturers. If you have any questions or concerns about this warranty policy, please do not hesitate to contact our Customer Service Team. Thank you for choosing Ecoprobikes!
Disclaimer: This warranty policy is provided as a general guideline and is subject to change. Please refer to the specific warranty terms and conditions provided with your Ecoprobikes product for the most accurate and up-to-date
FAFREES
Powerful Brushless Motor
The 500W geared hub motor, boasting a peak output of up to 860W and a maximum torque of 65N.M, provides robust climbing capabilities. With a detachable throttle handle, you can effortlessly switch between pure electric mode, power-assisted mode, and manpower mode as needed.
FAFREES
48V 10.4Ah Dual Batteries
The FF20 Polar offers both tube and frame batteries that can be used individually or simultaneously. The dual-battery equalizer minimizes the current intensity on each battery, extending their service life and allowing for a maximum range of up to 160 km in PAS mode.
FAFREES
CHAOYANG 20*4.0 Fat Tires
The 4.0-inch fat tires offer increased friction, allowing them to adapt to various riding conditions. These tires are suitable for flat surfaces, as well as snow, sand, mud, and gravel roads.
FAFREES
40 mm Front Suspension Fork
The FF20 Polar is designed for long rides and powerful performance while ensuring comfort. A 40mm front suspension fork, high-volume tires, and a wide, highly resilient cushion help smooth out harsh bumps, providing comfort during extended rides.
FAFREES
LCD Color Display
The high-definition LCD display provides a range of easy-to-use features, with 5 preset speed levels. This large-screen smart display shows key information like speed, battery level, mileage, and gear. It also includes a walk-assistance mode and a cruise control function to aid you during your ride.
FAFREES
Night Riding Safety
The 15W super bright front light and 5W rear brake light ensure a safe night riding experience by providing excellent visibility and clear signaling to other road users.