Description:
The Ridstar E-Bike Q20 Pro is a high-performance electric bike designed for commuting and off-road adventures, featuring dual motors, large battery capacity, and robust features.
Specifications:
- Bike Type: Electric Bike, Commuting Bike
- Motor: 2000W (Front and back dual motor 1000W each)
- Number of Speeds: 7
- Color: Black
- Wheel Size: 20 Inches
- Wheel Width: 4 Inches
- Frame Material: Chromoly Steel
- Suspension Type: Front and Rear Dual Suspension
- Special Features: Dual Motor, Dual Battery, Fat tire, Digital Display, Taillight, Headlight, Rechargeable
- Included Components: 1 Fat tire electric bike, 2 Batteries, 2 Chargers, Front and rear fenders, Tool kit, Bike Pump, Phone bag
- Brake Style: Hydraulic Disc Brake
- Specific Uses for Product: Downtown commuting, rocky roads, sandy beaches, snowy suburbs, and urban jungles
- Item Weight: 99 pounds (approximately 45 kg)
- Voltage: 52 Volts (DC)
- Wattage: 2080 W
- Wheel Hub Material: Alloy Steel
- Lithium Battery Energy Content: 52V 40AH
- Seat Material Type: PU Leather
- Item Package Dimensions (L x W x H): 143 x 32 x 84 cm
- Package Weight: 55 kg
- Item Dimensions (L x W x H): 69 x 5 x 46 inches
- Warranty Description: 1 Year Warranty
- Suggested Users: Unisex-adult
Thank you for choosing Ecoprobikes. Here's a comprehensive guide to our order confirmation, processing, and delivery procedures to ensure a smooth and satisfying experience:
Order Confirmation and Pre-Authorization
- Initial Pre-Authorization: When you place an order, we will pre-authorize your payment card. This is a standard procedure to confirm fund availability. Rest assured, no actual charges will be applied at this stage.
- Verification of Stock: Our team will promptly verify the availability of your selected item(s). If any item is on backorder or delayed, we will immediately void the pre-authorization and notify you of the delay.
Payment Processing and Dispatch
- Finalizing Payment: Upon order confirmation, we will process the payment. Your card will be charged, and your order will be prepared for shipment.
- Preparation and Dispatch Timeline: The preparation of your order takes 1-3 working days, followed by a transit time of 2-4 business days.
Tracking and Delivery
- Tracking Information: You will receive an email with tracking details within 24 hours of your order being dispatched. This enables you to monitor the delivery progress.
- Follow-Up: In case you do not receive tracking information within 6 working days, please contact us at support@ecoprobikes.com. Our customer support team will be happy to assist you.
Handling Damages
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Inspection on Arrival: We advise you to inspect your delivery upon arrival. In the unfortunate event of receiving damaged items, please take the following steps:
- Refuse Delivery: Do not accept delivery of damaged items.
- Report Immediately: Send us clear photos of the damage to support@ecoprobikes.com. This enables us to initiate an insurance claim and address the issue promptly.
For any further inquiries or assistance regarding your order, please feel free to reach out to our customer support team. We are here to ensure your satisfaction and a seamless shopping experience with Ecoprobikes.
Ecoprobikes Warranty Policy
At Ecoprobikes, we are committed to providing high-quality products sourced from various reputable manufacturers. We stand behind the durability and performance of the products we offer. This warranty policy outlines the coverage for our range of bicycles and scooters.
Bicycle Warranty
Our bicycles are carefully selected to ensure they meet our quality standards. This warranty policy outlines the coverage for bicycles sold by Ecoprobikes.
Warranty Period:
- Battery: 12 months
- Motor: 12 months
- Controller: 12 months
- Body frame: 12 months
- Other accessories: 3 months
Exclusions:
Please note that this warranty does not cover the following:
- Wearing Parts: This warranty does not cover wearing parts, including but not limited to brakes, tires, surface paint, trim strips, floor mats, and similar components. These are considered regular maintenance items and are subject to wear and tear during normal use.
- Damage Caused by Human Factors: Ecoprobikes does not guarantee damage caused by human factors, misuse, improper maintenance, accidents, unauthorized modifications, or any other actions or circumstances beyond normal intended use.
Scooter Warranty
Our scooters are sourced from trusted manufacturers to provide you with convenience and reliability. This warranty policy outlines the coverage for scooters sold by Ecoprobikes.
Warranty Period:
- Battery: 6 months
- Motor: 6 months
- Controller: 6 months
- Body frame: 12 months
Exclusions:
Please be aware that this warranty does not cover the following:
- Wearing Parts: This warranty does not cover wearing parts, including but not limited to brakes, tires, surface paint, trim strips, floor mats, and similar components. These items are considered regular maintenance items and are subject to wear and tear during normal use.
- Damage Caused by Human Factors: Ecoprobikes do not guarantee damage caused by human factors, misuse, improper maintenance, accidents, unauthorized modifications, or any other actions or circumstances beyond the normal intended use.
Submitting a Warranty Claim:
If you believe that your Ecoprobikes product is experiencing a covered issue within the specified warranty period, please follow these steps to initiate a warranty claim:
- Contact our Customer Service Team at returns@ecoprobikes.com to report the issue and provide proof of purchase.
- Our Customer Service Team will guide you through the warranty claim process, which may include providing photographs or other relevant information.
- Once your claim is approved, we will work with you to facilitate the repair or replacement of the affected components or product, as deemed necessary.
Important Notes:
- All warranty claims are subject to an evaluation by Ecoprobikes to determine if the issue is covered under this warranty policy.
- Any repairs or replacements conducted under warranty do not extend the original warranty period.
- The warranty is valid only for the original purchaser and is non-transferable.
- Ecoprobikes reserves the right to update or modify this warranty policy at any time.
We appreciate your trust in Ecoprobikes and the products we offer from various manufacturers. If you have any questions or concerns about this warranty policy, please do not hesitate to contact our Customer Service Team. Thank you for choosing Ecoprobikes!
Disclaimer: This warranty policy is provided as a general guideline and is subject to change. Please refer to the specific warranty terms and conditions provided with your Ecoprobikes product for the most accurate and up-to-date
RIDSTAR
Aluminium Alloy Front Fork
The Ridstar Q20 mini e-bike features front and rear suspension to absorb shocks, providing a smoother and more comfortable ride.
RIDSTAR
Rear Suspension
The upgraded aluminum alloy shock absorber with a 50mm range enhances off-road capabilities, providing improved stability, control, and comfort across various terrains and challenging conditions.
RIDSTAR
Dual 1000W Brushless Motor
The Ridstar Q20 mini electric bike is powered by a 1000W high-speed brushless motor, reaching top speeds of 25MPH.
RIDSTAR
REMOVABLE BATTERY
Powering your adventures, the Ridstar Q20 Pro electric bike features a detachable dual 52V 20AH battery, enabling up to 180 miles of pedal-assisted travel on a single 5-6 hour charge. The detachable design allows for convenient recharging at home or the workplace.
RIDSTAR
All - Road Terrain Tires
The 20 x 3.0-inch wheels are designed for comfort and stability, making them suitable for all road types. They feature anti-skid and anti-vibration properties, offering a longer lifespan and allowing for bigger, faster, and more efficient rides.
RIDSTAR
Smart LCD Display
The LCD screen on the adult electric motorcycle displays speed, battery level, and distance traveled, providing riders with essential ride metrics.
RIDSTAR
Led Light
The LED headlight ensures visibility for night riding. The horn alerts others, and the taillight, reflectors, and mirrors enhance overall road safety.